Company visited · Online sales of discounted brands
Vipshop
In house
- Planning
- Team of fewer than 10 people
Being tested
- AI agents
80%
of shipments delivered within the promised 48 hours
What struck usThe system went live while half the plans were still being reworked by hand.
For youGive a first system to a small team, launch it, then improve it in production.
Public benchmarks
Based in Guangzhou, listed in New York. 2025 revenue of about €14.2bn. 84.8 million active customers. 732.4 million orders in 2025, about 2 million a day.40
Agentic planning
AI agents propose production and delivery plans, based on the data already collected.
Order-by-order scheduling
Each order gets its own delivery route, chosen according to disruptions in the chain.
People keep control
Any change to a delivery promise made to a customer must be approved by a person.
40. Vipshop, 2025 results, 26 February 2026; daily average calculated.
D. Figure presented by the company during the visit: full status on the status of figures page.